Privacy Policy

In simple terms...

Most people don't want to trawl through lots of text so we've summarised, in the most human way possible, and very briefly, how we handle your data. This section isn't comprehensive and complete, so if you want to get into the specifics and detail, it's all laid out below this first section. 

We collect various types of data from a variety of places, online and offline. Amongst other things, this is used to fulfil orders, answer enquiries, allow our website to work properly and keep proper tax records. We'll also use it to send you marketing and promotional information, but we'll only do this when you have specifically asked us to. 

We keep your data secure and we don't pass it onto other companies unless it's necessary. Examples of when we pass your data on are things like giving your address to a courier to deliver your parcel, passing sales records to the tax authorities if they ask for them, or securely sending your encrypted card details to allow our card processor to take payment. 

We won't pass any details to anyone else so that they can market to you and we won't sell any of your data. 

If you want us to update or remove your data, or show you the data we hold on you, in most cases this is possible, just send us an email to info@tonedeafltd.com. This is free of charge. There are sometimes reasons that we can't update or remove your data, such as when we need to keep data for legal and tax reasons. 

If you signed up to our mailing list, you can be easily removed. Either follow the unsubscribe link in any of our promotional emails, or just let us know at info@tonedeafltd.com


In full...

ToneDeafMusic.co.uk and Tone Deaf Music are trading names of Tone Deaf Ltd

This privacy policy sets out how we (Tone Deaf Ltd) use and protects any information that you give us. 

We committed to ensuring that your privacy is protected. You can be assured that any data that you give us will only be used in accordance with this privacy statement, The Data Protection Act 1998 and the General Data Protection Regulation (GDPR)

We may change parts of this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 11/09/2009 .

Our address is:

Tone Deaf Ltd
Brookside Farm
Pepper Street
Mobberley
Cheshire WA16 6JH
UK

Company number 6210437

What we collect

We may collect the following information:

  • name and title
  • company or business name
  • contact information including, but not limited to, email address, telephone number, fax number, address
  • payment information including, but not limited to, credit card details, debit card details, bank details
  • demographic information such as preferences and interests
  • other information relevant to customer surveys and/or offers
  • We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit and any search terms that you entered on our website. We may collect this information even if you do not register with us.

Where we collect this data from

Data may be collected from a variety of sources such as:
  • This website
  • Email
  • Phone
  • Third party marketplaces and other websites such as Amazon, eBay, Facebook, Twitter

Lawful Basis for collecting this data

The lawful bases for processing this data are:
  • Contract
  • Consent
  • Legitimate Interest
  • Legal Obligation

What we do with the information we gather

We use your data:

  • To process any orders you make
  • To answer any enquiries you have either at the time of sale, or any future enquires that you may have. 
  • To prevent and detect crime
  • To develop and improve our products

  • Undertake anonymised statistical analysis (we won’t be able to identify individuals from this data)
  • To ensure that our websites function correctly
  • To meet our tax and other legal obligations

Additionally, but only when you have explicitly agreed by opt-in, we may use your data:

  • To contact you about, or to send promotional or marketing information
  • To contact you for market research reasons

How long do we keep your data

The length of time that we keep your data varies depending on the use of it. 

  • Data kept for tax purposes is kept for 7 years
  • Order data is kept for 10 years. This is primarily for future customer support needs. For example it helps us identify you if you need spare parts.
  • If you have signed up to our mailing list, your data is kept until you ask us to remove it, 

Your right to see, update or have us remove your data

You may request details of personal information which we hold about you. You may also request that we update or remove your data.  If you would like a copy of the information held on you please write to Tone Deaf Ltd, Pepper St, Mobberley, Cheshire, WA16 6JH. UK or email info@tonedeafltd.com

There is no charge for this, and we are obliged to provide this service within 1 calendar month of the request. However we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.

There is some of your data which we are legally required to retain, such order details for tax purposes, so in some cases delete and update requests may not be honoured.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Complaints

If you don't think that we are handling your data properly, then feel free to get in touch by emailing info@tonedeafltd.com. You also have the right to complain to the ICO - https://ico.org.uk/

Cookie Policy


What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies...

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. 

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.



Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, etc, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.



More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: info@tonedeafltd.com

 

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.